Troubleshooting registration issues

Check below for help troubleshooting common issues with the registration process:


Can't find your emailed invitation or registration link:

Please note: You will only receive an email with a link to activate your BigTent account or your invitation to join a group on BigTent if a group leader has sent one. Please contact your group's leaders if you need them to send you an invitation.

However, if you know you're supposed to receive an email with a link to activate or you can't find your emailed invitation to join, check out these helpful tips to troubleshoot.


  • Check your Spam folder for an email from


  • Add to your address book and email's "Safe List."




Getting an error on the membership form:

You will get an error message when a required field of the membership form has not been filled out. Sometimes it can be hard to tell which field was mistakenly left blank. Return to your form and double-check the following:


  • Make sure you have chosen a title (Miss, Ms. or Mrs.) from the pull-down menu.


  • Make sure you have checked the terms of service box at the bottom of the form.


  • If your group requires you to add a due date, a child, or children, make sure you have filled out this field. Click "add child or children" to open the box and enter the relevant information.


If you continue to have trouble, please contact Customer Support, and we'll be happy to help. In your message to us, please include any error messages you see when you are trying to pay, as this information will help us troubleshoot the problem.

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