What do I do if a lot of my potential members aren't opening their invitations?


If a member isn't opening his or her invitation, we recommend the following:


  • Email the member to ensure they have received the invitation and it hasn’t ended up in the spam folder or junk mail folder.


  • If your member didn't receive the invitation, you can issue a reminder that will include the invitation link. This reminder will be sent via email. You can then follow up to make sure he/she received the reminder.


  • If he/she has not received the reminder message, please send an email to BigTent's technical support team. They will be able to help troubleshoot further.


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